Terms of Service

Terms of Service

Effective Date: March 5, 2026

1) Acceptance of These Terms

Welcome to Elevate Exterior LLC (“Elevate Exterior,” “we,” “us,” or “our”). By visiting our website, requesting a quote, scheduling services, or communicating with us (including by phone, email, or SMS), you agree to these Terms of Service.

If you do not agree with these Terms, please do not use our services.

2) Services & Scope of Work

Elevate Exterior LLC provides residential and commercial exterior cleaning services, including but not limited to:

Power washing

Roof washing

House washing

Window cleaning

Gutter cleaning

Exterior surface cleaning

Scope & Estimates

All services, pricing, materials, and timelines are defined in your written estimate, proposal, or confirmed service request.

Estimates are based on visible conditions at the time of inspection or the information provided by the customer.

If conditions differ from what was originally disclosed, or if additional services are requested, a revised estimate and additional fees may apply.

3) Scheduling, Access & Property Conditions

Property Access

You agree to provide safe and reasonable access to the service area, including:

Clear pathways to work areas

Adequate space for equipment

Access to water if required for exterior cleaning services

If access is restricted, unsafe, or delayed, we reserve the right to reschedule the appointment or apply a service fee.

Safety & Limitations

For safety and liability reasons, Elevate Exterior LLC does not perform work in:

Hazardous or unsafe environments

Areas with known structural instability

Situations involving hazardous materials such as asbestos or biohazards

Customers agree to disclose any known hazards before service begins.

4) Pricing, Payment & Taxes

Estimates & Adjustments

Pricing may change if:

Site conditions differ significantly from those originally described

Additional labor or materials are required

Access limitations or delays affect the scheduled service

Payments

A deposit, signed agreement, or valid payment method may be required before scheduling services.

You authorize Elevate Exterior LLC to charge the agreed-upon amount for services performed, including approved additional work and applicable taxes.

Late or failed payments may result in additional fees or suspension of services.

5) Cancellations, Rescheduling & No-Show Policy

We request as much notice as possible for cancellations or appointment changes.

Changes made within 24 hours of the scheduled appointment may result in a rescheduling fee.

If our crew arrives and cannot begin work due to lack of access, unsafe conditions, or client absence, a no-access or lockout fee may apply.

6) Satisfaction & Workmanship

If you believe a portion of the service was not completed as agreed, please notify us within 24 hours of service completion and provide details or photos if possible.

If appropriate, we may return to address the concern.

This does not apply to:

Normal wear or weathering after service

Damage caused after service completion

Conditions outside the original scope of work

7) Condition Limits & Exclusions

Elevate Exterior LLC does not guarantee:

Removal of permanent staining or damage caused by long-term neglect

Correction of underlying structural or roofing issues

Results affected by pre-existing conditions or materials beyond our control

We are not responsible for damage caused by undisclosed conditions or previous workmanship.

8) Damages & Claims

Any claim of damage must be reported within 24 hours of service completion and include written documentation and photos.

If liability is determined, it will be limited to the lesser of:

The amount paid for the service, or

The reasonable cost of repair or replacement

We are not responsible for hidden utilities, wiring, plumbing, or infrastructure not visible or disclosed prior to service.

9) Photos, Reviews & Testimonials

With your permission, we may take before-and-after photos of completed work for documentation or marketing purposes.

By submitting a review or testimonial, you grant Elevate Exterior LLC permission to use it for promotional or marketing purposes.

10) SMS Program Terms (“Elevate Exterior SMS Alerts”)

Program Description

If you opt in, you may receive SMS messages related to:

Quotes and estimates

Appointment confirmations and updates

Service reminders

Follow-ups and review requests

Occasional service announcements

Opt-Out

You may cancel SMS messages at any time by replying STOP. After confirmation, you will no longer receive messages. To rejoin, you must opt in again.

Help

For assistance, reply HELP or contact us directly.

Carrier Disclaimer

Carriers are not responsible for delayed or undelivered messages.

Message & Data Rates

Message and data rates may apply. Message frequency varies.

Privacy

For information on how we handle personal data, please review our Privacy Policy.

11) Changes to These Terms

Elevate Exterior LLC reserves the right to update or modify these Terms of Service at any time.

Continued use of our website or services after updates are posted constitutes acceptance of the revised Terms.